Delivery & Returns
SHIPPING POLICY
In-Stock, non-freight items, usually ship via UPS Ground within 24 hours. However, daily order volume may affect shipping times. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock, although some items may take longer, FOB point(s) as indicated. We ship Monday through Friday and orders received during weekends and holidays are shipped during the next business day. Shipping and handling will be billed FOB shipping point and added to your invoice.
All orders with expedited shipping methods need to be placed by 12:00pm central time to guarantee next day delivery. Orders placed on Fridays, weekends, holidays, or scheduled to ship or deliver on a holiday, will be fulfilled on the next business day. Saturday is not considered a week day for delivery. Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services, shipping fees will not be refunded.
Products weighing in excess of 150 lbs, or those that do not fit ground shipping requirements, may be delivered by motor freight. Expedited shipping is not available with less-than-truckload (LTL) shipments, and freight companies do not guarantee delivery dates. Shipping charges will be quoted when you place your order. In some cases, shipping charges may need to be recalculated after your order is placed. We will contact you with the changes in freight charges before going forward with your order. Some shipments containing hazardous items are subject to additional shipping charges.
Freight Delivery: Please inspect all freight shipments carefully upon delivery for any signs of loss or damage before signing the delivery receipt.
If any damage, shortage, or other issues are found:
Take clear photos of the packaging, product, and any visible damage.Note all exceptions (e.g., “damaged,” “short,” “holes in box,” etc.) directly on the delivery receipt before signing.Do not discard packaging until the claim process is complete.
Failure to document visible damage or shortages at the time of delivery may result in the denial of a freight claim.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping and handling charges prepaid and added to the invoice. If you prefer to use a specific shipping method, please contact customer service at 870-208-4965. It is always recommended that customers check each incoming shipment carefully before acknowledging receipt from the carrier.
Once your order is printed and processed, please be aware that any cancellations or rerouting will incur a fee from the shipping company. This fee will be deducted from your refund or charged prior to processing the rerouting.
Returns: Simple as 1-2-3
Online Returns
Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please contact our Returns Department at 870-208-4965.
All orders received require immediate review by the customer for any damage or loss of product. Such errors need to be reported within 10 days of delivery and will require photographs of said damage/loss.
All new and unused returns must be reported within 45 days by calling in, or notifying us by email. Special order parts, discontinued items, electronic parts, customized apparel, custom-made products/accessories and clearance items are not eligible for return.
Henson's Towing & Recovery Supplies will send a UPS label on all returns, unless determined otherwise. The label fees for situations where the customer had ordered incorrectly will be deducted upon receipt and crediting of that return. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund.
If an item is accepted for a return, you may receive full credit for the part(s) cost, minus the price of the call tag when applicable. Refunds will be given in the original form of payment. Certain conditions, including a restocking fee, may apply.
Orders shipped to international addresses do not qualify for returns.
WARRANTY POLICY
In some cases, parts do have a manufacturers' warranty associated with them. All warranties offered with a part are between the manufacturer and the purchaser. If you need assistance in obtaining your part or accessory manufacturer warranty, you may contact our Customer Service Department at 1-870-208-4965. No warranty is offered by Henson's Towing & Recovery Supplies